“We’ve seen a dramatic pick up in efficiency in the last 90 days… We’ve never had the stability that we have now!”
“Small Horse’s support model bodes well for the future – especially for small businesses.”
Above: Welcome to team Small Horse! Waterstone Mortgage: The Stonebrook Group’s branch managers, Scott Stingley (left) and Steve Cox (right)
It’s been a little over three months since we welcomed Waterstone Mortgage: The Stonebrook Group to team Small Horse. Ninety-plus days after installing Small Horse’s technology solutions we asked Scott Stingley (half of the branch management team) to take a minute and field a couple questions about working with us thus far. He kindly obliged. Below are his responses.
Small Horse: When we first met, you were in the final months of an hourly I.T. contract; can you share some of the frustrations that led you to seek out an alternate solution?
Stingley: Our support staff was having dramatic issues with productivity. We were fighting computer problems on a daily basis. We’d have several days where we’d lose more than half a day of productivity due to down time. Half a day makes it so people can’t move into their home, which is not an acceptable outcome for our customers or our staff.
Our environment was not stable what-so-ever.
Small Horse: How have things been since installing Small Horse’s administrative solutions?
Stingley: Things got better immediately. We’ve experienced a dramatic increase in both productivity and systems up time. We’re no longer focusing resources on fighting bugs and systems issues and we’ve eliminated several workplace distractions.
Our business has continually grown and expanded over the last several quarters, but in the last 90 days, since implementing Small Horse’s technology solutions, we’ve seen a dramatic pick up in efficiency.
The support staff portion of our network is absolutely rock-solid! We are much more efficient overall.
Small Horse: What is your response to the statement that “all I.T. companies are the same?”
Stingley: No. Absolutely not!
Our history has always been working with companies that are hourly – the last experience we had was very frustrating because the people that were brought in simply didn’t have the knowledge and expertise to support our systems. When we met with Small Horse, we were on the final month of a 12-month agreement. Quite honestly, I think our systems deteriorated during that period of time. We’ve never had the stability that we have now.
About Waterstone Mortgage: The Stonebrook Group
When it comes to lending experience, in-depth financial and business knowledge and delivering mortgages you can trust for the long term, Waterstone Mortgage: The Stonebrook Group is one of the best mortgage bankers in the valley.
They are one of only a handful of Certified Mortgage Planning Specialists in Idaho and employ two of the only Certified Residential Mortgage Specialists in the state of Idaho. They sit on the Board of Directors for the Idaho Association of Mortgage Brokers and represent Idaho at the national level with the National Association of Mortgage Brokers. Waterstone Mortgage: The Stonebrook Group has over 55 years combined mortgage industry experience ready to help you achieve your financial goals today and ensure financial security for tomorrow.
[ click here for more information about Waterstone Mortgage: The Stonebrook Group ]
About Scott Stingley
Scott Stingley is the Branch Manager of Waterstone Mortgage: The Stonebrook Group located in Boise, Idaho and the past President of the Idaho Association of Mortgage Brokers. Prior to joining the mortgage industry seven years ago, Scott spent twelve years in the high tech industry focused on product, business and financial strategies for clients ranging from small-business to Fortune 500 companies. He is currently serving on the National Association’s Government Affairs Committee where he assists in defining mortgage laws and regulation in such areas as RESPA, TILA, HVCC and others.